On shipping
When will my orders be shipped?
Typically your orders will be shipped on the weekend upon order confirmation, unless it is a pre-order.

What delivery services do you provide?
We hand deliver your orders with our trusted courier partner, unless specified.

When will my orders arrive?
You will receive your orders in 1 - 2 weeks after order confirmation. We will keep you informed in the unlikely event that the order is delayed.
*Except for pre-orders. Read more on pre-orders

On kitchenwares
Please wash all kitchenwares before use.

Are your plates dishwasher / microwave / oven safe?
As these products are all handmade, it’s recommended to hand wash with regular dish soap only.

Care for your wares
Do not scrub the gold kitchenwares as it will cause irreparable scratches.

On brass pieces
Unlacquered brass pieces will develop patina over time. Fret not, you can polish them in no time.

Pour the brass polish solution provided with your order onto a cotton pad
Use a second clean, dry cloth to buff the brass to a shine and it will be as good as new

*You may want to wear gloves while polishing your brass pieces

On our collection
Imperfections such as small scratches and/or minor nicks on the surface of the item are evidence of the handmade production and should not be considered as defects.

On pre-orders
How does pre-order work?
Preorders are the items that are purchased ahead of time and it's reserved for you.It usually takes about 3 - 5 weeks from the end of the pre-order date to receive your item and your time and patience is appreciated. All sales are final: No refunds, returns or exchanges once you pre-order.

On earrings
Do note that our earring backings might not be suitable for sensitive skin. Please double check and clean them before first use.

*It is very important that you understand the pre-order system before you place an order. Please email us at staygold@goldandbehold.co and we will be happy to help :)