FAQ

On shipping
When will my orders be shipped?
Typically your orders will be shipped on the weekend upon order confirmation.

What delivery services do you provide?
We deliver your orders using registered mail where a tracking number will be sent to you.

We are also working on delivering all orders with a trusted courier service for you to receive your orders faster in the future.

When will my orders arrive?
You will receive your orders in 1 - 2 weeks after order confirmation. We will keep you informed in the unlikely event that the order is delayed.
*Except for pre-orders. Read more on pre-orders

On kitchenwares
Hygiene
Please wash all kitchenwares before use.

Are your plates dishwasher / microwave / oven safe?
As these products are all handmade, it’s recommended to hand wash with regular dish soap only.

Care for your wares
Do not scrub the gold kitchenwares as it will cause irreparable scratches.

On brass pieces
Unlacquered brass pieces will develop patina over time. Fret not, you can polish them in no time.

Pour the brass polish solution provided with your order onto a cotton pad
Use a second clean, dry cloth to buff the brass to a shine and it will be as good as new

*You may want to wear gloves while polishing your brass pieces

On pre-orders
How does pre-order work?
Preorders are the items that are purchased ahead of time and it's reserved for you.

It usually takes about 3 - 5 weeks from the end of the pre-order date to receive your item and your time and patience is appreciated.

All sales are final: No refunds, returns or exchanges once you pre-order

*It is very important that you understand the pre-order system before you place an order. Any further questions please email us at staygold@goldandbehold.co

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